A pioneering solution

Built by the water sector, for the water sector and native to the Salesforce platform, Aptumo gives you unrivalled expertise in your industry backed by a global solution.

Complies with local regulatory requirements wherever you or your customers are.

Aptumo is both scalable and future-proof, making it ready to support your business plans for growth and digitisation.

Customise Aptumo at your own pace to develop workflows triggered by your customer journeys.

Enter a world of customer management opportunities with the billing platform that understands your challenges.

Time for a change

Customers expect a straightforward, hassle-free journey that’s tailored to their needs, so Aptumo makes it easy for you to deliver the accurate and timely billing they need, as well as the personalised service they want.

Aptumo is billing software that’s been created by the water sector, for the water sector, so it’s not about standard customer journeys; it’s about giving you the power to create processes, workflows, and communications that are unique to your customers and their needs.

Aptumo makes life easier for you, too. Being native to the Salesforce platform means that your billing and CRM solutions share a single data model which eliminates the need for complex integrations. It also gives you access to an array of specialist apps through the Salesforce AppExchange that will complement your customer engagement tools, enhance your team’s performance, and improve the customer experience.

That’s why we built Aptumo Aptumo in the Cloud

Killer functionality so you can move forward with momentum

From bespoke workflows and processes to data segmentation, billing design and messaging, Aptumo puts you in control of customer management. With 360° real-time customer data at their fingertips, your teams can deliver exceptional, personalised customer service, getting it right first time, more of the time.

Contract Service Management

Supply Location Management
Contract Management
Payments
Change of Occupancy
Trade Waste
Debt Recovery

Meter Device Management
Services
Payment Plan
Meter Reading
Tariff and Charges
Vulnerability

Billing

Bill Management
Transferring Credit
Void Billing
Bill Ceilings
Transferring Debt
Bill print

Consolidated Billing
Bill Adjustments
Discounts
Bill Messages Maintenance
Refunds
Taxation

Billing Calculation

Billing Calculation

Print PDF XML

Standard CRM

Customer Management
Case Management
Business Process Workflows
Searching & Enquiry

MI & Reporting

Administration

Sys Admin

Communities Portal

Secure, reliable, scalable, and evergreen: the billing solution built by the water sector, for the water sector

Security

World class security comes as standard with our Salesforce-native billing solution. Over 150,000 businesses worldwide already rely on the Salesforce platform to safeguard their data.

Reliability

Dependable billing software is essential when it comes to delivering exceptional customer service. Automated updates ensure that Aptumo is a worry-free, evergreen solution.

Usability

The Aptumo user interface is optimised for speed to help your teams exceed your customers’ expectations. Agile, flexible and easily configurable, Aptumo helps your teams get it right first time, more of the time.

Eliminate your biggest headache: integration

Being built on the Salesforce platform means Aptumo gives you world-class data security and automated updates that ensure your software is never out of date. It also takes away another major headache: integrations. Using both together brings a single data model to your billing and CRM solutions and makes it easier to introduce other business enhancement tools from the Salesforce AppExchange

Choose Aptumo and Salesforce together, and this can be your new reality!

Find out more here