Read our 'Secrets of Better Billing' report
1,000 UK households share their views on water bills and water billing processes.
1,000 UK households share their views on water bills and water billing processes.
Our dynamic, next-generation billing platform will help you to achieve your customer satisfaction and digitisation goals.
Customer service and billing partner that helps water utilities achieve outstanding C-MeX rankings.
Part of South Staffs Plc, an integrated services provider to the water sector for over 170 years.
More than 20 years’ experience servicing the utility sector, with an unparalleled deep domain understanding of the water industry.
...water customers billed per year with Echo's RapidXtra software
...multi-channel customer contacts handled per year
...customers engaged in the field per year
Water sector specialists, delivering IT billing software and ‘end-to-end’ customer contact management services to the utility industry for over 20 years.
Market leading water billing software.
Global SaaS multi-utility billing software.
Complex multi-channel customer contact services.
Office and field based customer-centric solutions.
Visit Echo Managed Services“
“Echo has been delivering IT billing software and end-to-end customer contact management to UK utilities for over 20 years. We’re water sector specialists, so our unrivalled knowledge of how the sector works and detailed understanding of the challenges suppliers face means we can help our clients offer exceptional customer service and bring their digitisation plans to life, all while driving down the cost to serve. We’re especially proud of the contribution our skill and expertise has made to the C-MeX rankings achieved by the regulated water companies which are also part of the South Staffs Plc group”.
Monica Mackintosh, Managing Director of Echo Managed Services
