Aptumo has been created by a team of water billing experts who have decades of hands-on and strategic planning experience behind them. We understand that different issues affect different markets, and every customer is unique: a one size system, process, or bill, doesn’t fit all.


Specific, user-defined functionalities can be built into every platform. Aptumo can help Australia’s water companies put customers in control of their bills today, tomorrow, and into the future.

Tariff flexibility 

Offer a range of tariffs to suit all your customers’ needs

Meter reading and billing flexibility

Let the customer drive when and how often their meter is read and when they are billed

Assisting customers in hardship

Offer payment breaks, incentives and payment plans easily


Validate and apply concession card discounts easily

Family violence

Flag accounts, mask personal data, restrict access, and assign key agents

Customer segmentation

Design information screens around each customer segment

Rural billing

For both modernised and unmodernised untreated water

Trade waste

Ability to bill both major and minor trade waste customers

Property information statements

Interface and provision of statements for solicitors

The Team

Aptumo Australia Pty Ltd brings trusted billing best practice to the Australian water industry. Our team here, along with their colleagues in the UK and India, represent an unrivalled deep domain knowledge that sets us apart from the rest.

Tony Kelly


Tony has more than 30 years’ experience in the water industry, with a deep understanding of the operations and requirements of the Australian water sector.

Richard Harris

Software Services Director

Richard has extensive experience in overseeing significant technology improvements and implementations in the water sector, drawing on over 30 years’ experience in software and technology roles.

Matt Bowd

General Manager

Matt has over 20 years’ experience overseeing and leading organizational transformation in utilities, with over 10 years specializing in water. Matt brings a rich understanding of the water customer to complement a focus on technology and organizational design.

Carwyn Watson

Project Manager

Carwyn specialises in business transformation projects. He has extensive, hands-on experience of the utilities sector, delivering complex technical infrastructure projects while working as part of a global team.

Yogeshwari Agashe

Product Owner & Functional Lead

Yogeshwari has a deep and practical understanding of business transformation projects and implementations in the utilities sector. She is comfortable as part of a local or global team having worked extensively on projects spanning both Australia and the UK.

Read more about our other markets:  United KingdomUnited States

Ready to transform customer billing?