Read our 'Secrets of Better Billing' report
1,000 UK households share their views on water bills and water billing processes.
1,000 UK households share their views on water bills and water billing processes.
Aptumo is set to exhibit and be a gold sponsor at this year's CS Week. CS Week is widely regarded as North America's premier conference for customer service in the utilities sector, with over 2,000 utility professionals and industry partners expected to attend from around the globe. The conference takes place from May 2nd to May 4th in North Carolina.
During the event, Aptumo’s Sponsors Solution presentation “Billing and CIS – building a case for change” will look at the issues water utilities should consider when investing in new billing or CIS software, while Rachael Merrell will share her industry expertise and insights during the Credit & Collections Deep Dive session. Rachael, who is customer service director at Aptumo, will reflect on the findings of Aptumo’s recent research project that surveyed 2,000 US bill payers on their experiences in the current financial crisis.
By enabling automation of manual processes, improving self-service capabilities, and accelerating digital transformation, Aptumo has helped water providers in the UK and Australia transform every aspect of the customer journey.
Delegates can visit booth 825 to meet the Aptumo team and learn more about the features of this state-of-the-art software. One-on-one demonstrations are available to see firsthand how it’s already helping water providers in the U.K. and Australia enhance their customer experience and how it can help those in the US.
