News & views

News

Aptumo to sponsor North America’s premier conference for customer service in the utilities sector, CS Week, for a second time

Aptumo is set to exhibit and be a gold sponsor at this year's CS Week. CS Week is widely regarded as North America's premier conference for customer service in the utilities sector, with over 2,000 utility professionals and industry partners expected to attend from around the globe.

Read more...

Billing systems and processes are central to new Ofwat initiative

Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how they charge customers – to reduce bills and save water supplies...

Read more...

Aptumo joins forces with KloudGin to help water providers deliver outstanding customer service

Aptumo, the billing and CRM software created by Echo Managed Services, has announced a partnership with field service and asset management platform KloudGin. 

Read more...

Aptumo Australia: Major sponsor of VicWater Annual Conference, Melbourne Australia June 2022

In the wake of a global pandemic that resulted in severe restrictions to travel and introduced us all to social distancing, the theme of this year’s VicWater Annual Conference - “resilience and readiness” – was especially appropriate.

Read more...

Join the Aptumo team at CS Week

Aptumo, the next generation CIS built specifically for global water utilities, is proud to be sponsoring CS Week in Arizona, May 4-5 2022. CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world...

Read more...

Echo Managed Services appoints customer services director to its board

Echo Managed Services has appointed Rachael Merrell as its new customer services director, further strengthening its team as it continues to deliver service excellence for customer

Read more...

North East Water chooses Aptumo to enhance its customer experience

The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a high standard of customer service and increased billing efficiencies...

Read more...

A new billing system is making a splash in the Australian water sector

Aptumo, the cloud-based water customer billing solution powered by Echo Managed Services in the UK, is making positive in-roads into the Australian water sector...

Read more...

Aptumo expands into Australia following second contract win

Aptumo, the cloud-based water customer billing solution powered by Echo Managed Services, has launched its Australian business with the opening of a Melbourne office, following recent growth and further expansion opportunities in the country.

Read more...

Echo announces Aptumo on Salesforce AppExchange, the world's leading enterprise cloud marketplace

Echo’s customers can now benefit from a new era of water billing software...

Read more...

Aptumo awarded development excellence accolade

Aptumo, Echo's next-generation utility billing solution, has been awarded ‘Best Product Team’ by code review software for Salesforce experts, Clayton.

Read more...

Echo wins billing software contract with SES Water and SES Business Water

Echo Managed Services, the outsourced utilities market specialist, has won its first major UK contract for its proprietary new cloud-based software, Aptumo.

Read more...

Echo takes billing software global with first Australian water sector client

Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia.

Read more...

Coliban Water embraces new Aptumo billing software to benefit customers

One of Victoria’s larger regional urban water corporations Coliban Water, has successfully transitioned its billing and customer support software to Aptumo.

Read more...

Views

How water companies can help Gen Z bill payers navigate the cost-of-living crisis

While most people in the UK can relate to the financial pressures the cost-of-living crisis is causing, Gen Z is particularly feeling the strain.

Generally, younger people have a lower level of financial resilience as they are more likely to have lower paid, entry-level jobs and have less put aside in savings. Our recent research indicates that bill payers aged 16-25 years old are 84% more likely than the national average to have encountered affordability issues with water bills in the past year.

Read more...

Efficient customer service is critical as rising household bills cause anxiety for customers

One in three (31%) people have experienced anxiety over their inability to pay household bills, according to new research. The affordability of water bills was explored in a new report from Aptumo, the next-generation water billing and CRM software powered by Echo Managed Services. It found that more than half of people (56%) say their mental health has been affected by day-to-day decisions resulting from the spiraling cost of living.

Read more...

What you might have missed at CS Week 2023: five trends from the North American utility industry’s biggest gathering

Over 2,000 utility professionals and industry partners from around the world gathered in Charlotte, North Carolina earlier this month for CS Week, North America’s premier conference for customer service in the utilities sector. The team from Aptumo, a next-generation, Salesforce-native, billing and CIS solution, attended the event as an exhibitor and gold sponsor.

Read more...

Why it’s important to choose technology partners/providers who really understand your business

"Digital transformation is emerging as a key focus for water executives in Australia," says Matt Bowd, General Manager at Aptumo Australia Pty Ltd, "but the savvy ones realise that it’s about more than just finding new ways to do the same things more efficiently."

Read more...

Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis

A report by Aptumo, next-generation water billing and CRM software powered by Echo Managed Services, found that at 59% Gen Z (16 to 25-year-olds) are 84% more likely than the national average (32%) to have faced affordability issues with their water bills in the past 12 months.

Read more...

10 ways to boost call center performance in 2023

The customer service landscape continues to evolve rapidly. Gone are the days of just phone calls and emails. Modern technology has opened up a bevy of new contact channel possibilities. Customer expectations are constantly resetting because continuous improvements are being made to the level of service being provided.

Read more...

Digitalized billing can improve customer experiences

The continued roll-out of digital capability across retail and service providers means that today’s consumers expect a user experience similar to online shopping or banking. Digitally connected customers want to be able to do things a certain way: easily, quickly, and from wherever they happen to be.

Read more...

Getting the customer experience right: choose tech that enables your customers and service agents

The phrase ‘the customer is king’ may not be as widely used as it used to be, but the sentiment behind it is stronger than ever. Delivering a quality product or service is no longer enough to guarantee business success; faultless customer service is essential. 

Read more...

Smart technology: the future of customer service in the water sector

More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be able to deliver a seamless service, with little or no inconvenience to them or their day-to-day activities.

Read more...

Aptumo: Simplifying billing in the water sector to improve customer satisfaction

Aptumo is a next generation billing and CRM solution built specifically for water utilities. When its creators, Echo Managed Services, used their decades of hands-on industry knowledge and experience to build a system bespoke to the water sector they had one goal in mind: to make life easier for you and your customers.

Read more...

Never underestimate the value of well managed customer data

The real value of customer data lies in how comprehensive it is which, in turn, depends on rigorous best practice and good housekeeping.

Read more...

Consolidated billing made easy for water utilities

For most of us, receiving just one water bill is enough. As long as it’s accurate, easy to understand, and doesn’t contain any unexpected charges, we’re generally happy. 

But what if your livelihood involves managing the upkeep of multiple properties...?

Read more...

Aptumo makes supporting customers through financial hardship simpler

Matt Bowd has recently joined the Aptumo team in Australia as General Manager and has extensive water utility experience, including billing. He is keen to connect water utilities with a proven billing system that can really help to make life easier for them and their customers.

Read more...

Aptumo and family violence: helping water utilities to protect their customer's safety

Family violence has become a major issue in Australia. While our community struggles to improve the situation it’s also a very personal issue that can be difficult for those affected by it to talk about.

Read more...

Aptumo makes life easier for Australian water utilities and their customers: Information statements

So, apart from ensuring accurate and on demand billing, what could Aptumo actually do for water utilities here in Australia?

Read more...

Aptumo: the billing solution that helps the water industry deliver exceptional customer service

As many water utilities strive to improve their customers’ experience, giving them more choice about how and when they interact with their utility can be a daunting task. Aptumo, however, is the billing solution that rises to, and exceeds, that challenge.

Read more...

Aptumo: the water billing solution with a global heritage

The Aptumo water billing solution may be a relatively new player in the Australian market, but it has a pedigree that some of the more familiar names on the scene would envy...

Read more...

Could core systems be the key to improving water sector complaints management?

Since the Consumer Council for Water (CCW) and Ofwat published a joint report in November on complaints practices within the sector in England and Wales, there has been a real focus on complaints management...

Read more...

Videos

Aptumo water billing software - Supporting customers through financial hardship

When difficult decisions have to be made about household budgeting, Aptumo gives water utilities the tools they need to support customers who are struggling.

Watch the video

Aptumo water billing software - Supporting customers affected by family violence

Upheaval and uncertainty often follow in the wake of breaking away from a violent situation. Having found a new place to call home, the worry that something as simple as an administrative error could push any progress into reverse is something that a well-designed customer management system like Aptumo can help to alleviate.

Watch the video

Aptumo water billing software -
Consolidated billing

For most of us, receiving just one water bill is enough. As long as it’s accurate, easy to understand, and doesn’t contain any unexpected charges, we’re generally happy.

But what if your livelihood involves managing the upkeep of multiple properties?

Watch the video

Aptumo water billing software -
Information statements

The information statement is an essential part of the home-move process in Australia. If a water utility can make that process easier for their customer, that’s a big tick in the customer satisfaction ledger.

Watch the video

Aptumo water billing software -
Debt dashboard feature

Aptumo is the billing solution created by the water industry, for the water industry. We understand the debt management challenges that water utilities work with every day, so the Aptumo debt dashboard is designed to give you all of the information you need in one place.

Watch the video

Aptumo water billing software -
Event timeline feature

A short video demonstrating how Aptumo’s event timeline functionality can help your customer service teams offer a better customer experience and get it right first time.

Watch the video

Downloads

Affordability and the water sector |UK

UK households are in the grip of a perfect storm which is creating an unprecedented cost of living crisis. While the energy price cap and other initiatives have offered some relief, many of us are reassessing our spending habits to balance the books.

Learn more...

The secrets of better billing |UK

1,000 UK households share their views on water bills and water billing processes, read more about their views and opinions in our new research report.

Learn more...

The secrets of better billing |AU

1,000 Australian households share their views on water bills and water billing processes, read more about their views and opinions in our new research report.

Learn more...

Aptumo overview | UK

Download our overview document to see how Aptumo can support water companies to both digitise and improve service and reduce service costs.

Learn more...

Aptumo overview | AU

Download our overview document to see how Aptumo can support water companies to both digitise and improve service and reduce service costs.

Learn more...

Aptumo overview | USA

Download our overview document to see how Aptumo can support water companies to both digitise and improve service and reduce service costs.

Learn more...

Aptumo brochure

Get an insight into our global multi-utility SaaS billing software. Built on Salesforce, enabling billing and CRM on one platform and opening up a world of possibilities to extend without integration.

Learn more...

News

Aptumo to sponsor North America’s premier conference for customer service in the utilities sector, CS Week, for a second time

Aptumo is set to exhibit and be a gold sponsor at this year's CS Week. CS Week is widely regarded as North America's premier conference for customer service in the utilities sector, with over 2,000 utility professionals and industry partners expected to attend from around the globe.

Read more...

Billing systems and processes are central to new Ofwat initiative

Following calls from Ofwat, the Water Services Regulation Authority, to water companies encouraging them to be more creative in how they charge customers – to reduce bills and save water supplies...

Read more...

Aptumo joins forces with KloudGin to help water providers deliver outstanding customer service

Aptumo, the billing and CRM software created by Echo Managed Services, has announced a partnership with field service and asset management platform KloudGin. 

Read more...

Echo Managed Services appoints customer services director to its board

Echo Managed Services has appointed Rachael Merrell as its new customer services director, further strengthening its team as it continues to deliver service excellence for customer

Read more...

Echo announces Aptumo on Salesforce AppExchange, the world's leading enterprise cloud marketplace

Echo’s customers can now benefit from a new era of water billing software...

Read more...

Aptumo awarded development excellence accolade

Aptumo, Echo's next-generation utility billing solution, has been awarded ‘Best Product Team’ by code review software for Salesforce experts, Clayton.

Read more...

Echo wins billing software contract with SES Water and SES Business Water

Echo Managed Services, the outsourced utilities market specialist, has won its first major UK contract for its proprietary new cloud-based software, Aptumo.

Read more...

Echo takes billing software global with first Australian water sector client

Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia.

Read more...

Coliban Water embraces new Aptumo billing software to benefit customers

One of Victoria’s larger regional urban water corporations Coliban Water, has successfully transitioned its billing and customer support software to Aptumo.

Read more...

Views

How water companies can help Gen Z bill payers navigate the cost-of-living crisis

While most people in the UK can relate to the financial pressures the cost-of-living crisis is causing, Gen Z is particularly feeling the strain.

Generally, younger people have a lower level of financial resilience as they are more likely to have lower paid, entry-level jobs and have less put aside in savings. Our recent research indicates that bill payers aged 16-25 years old are 84% more likely than the national average to have encountered affordability issues with water bills in the past year.

Read more...

Efficient customer service is critical as rising household bills cause anxiety for customers

One in three (31%) people have experienced anxiety over their inability to pay household bills, according to new research. The affordability of water bills was explored in a new report from Aptumo, the next-generation water billing and CRM software powered by Echo Managed Services. It found that more than half of people (56%) say their mental health has been affected by day-to-day decisions resulting from the spiraling cost of living.

Read more...

What you might have missed at CS Week 2023: five trends from the North American utility industry’s biggest gathering

Over 2,000 utility professionals and industry partners from around the world gathered in Charlotte, North Carolina earlier this month for CS Week, North America’s premier conference for customer service in the utilities sector. The team from Aptumo, a next-generation, Salesforce-native, billing and CIS solution, attended the event as an exhibitor and gold sponsor.

Read more...

Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis

A report by Aptumo, next-generation water billing and CRM software powered by Echo Managed Services, found that at 59% Gen Z (16 to 25-year-olds) are 84% more likely than the national average (32%) to have faced affordability issues with their water bills in the past 12 months.

Read more...

10 ways to boost call center performance in 2023

The customer service landscape continues to evolve rapidly. Gone are the days of just phone calls and emails. Modern technology has opened up a bevy of new contact channel possibilities. Customer expectations are constantly resetting because continuous improvements are being made to the level of service being provided.

Read more...

Digitalized billing can improve customer experiences

The continued roll-out of digital capability across retail and service providers means that today’s consumers expect a user experience similar to online shopping or banking. Digitally connected customers want to be able to do things a certain way: easily, quickly, and from wherever they happen to be.

Read more...

Getting the customer experience right: choose tech that enables your customers and service agents

The phrase ‘the customer is king’ may not be as widely used as it used to be, but the sentiment behind it is stronger than ever. Delivering a quality product or service is no longer enough to guarantee business success; faultless customer service is essential. 

Read more...

Smart technology: the future of customer service in the water sector

More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be able to deliver a seamless service, with little or no inconvenience to them or their day-to-day activities.

Read more...

Aptumo: Simplifying billing in the water sector to improve customer satisfaction

Aptumo is a next generation billing and CRM solution built specifically for water utilities. When its creators, Echo Managed Services, used their decades of hands-on industry knowledge and experience to build a system bespoke to the water sector they had one goal in mind: to make life easier for you and your customers.

Read more...

Never underestimate the value of well managed customer data

The real value of customer data lies in how comprehensive it is which, in turn, depends on rigorous best practice and good housekeeping.

Read more...

Consolidated billing made easy for water utilities

For most of us, receiving just one water bill is enough. As long as it’s accurate, easy to understand, and doesn’t contain any unexpected charges, we’re generally happy. 

But what if your livelihood involves managing the upkeep of multiple properties...?

Read more...

Aptumo makes supporting customers through financial hardship simpler

Matt Bowd has recently joined the Aptumo team in Australia as General Manager and has extensive water utility experience, including billing. He is keen to connect water utilities with a proven billing system that can really help to make life easier for them and their customers.

Read more...

Aptumo: the billing solution that helps the water industry deliver exceptional customer service

As many water utilities strive to improve their customers’ experience, giving them more choice about how and when they interact with their utility can be a daunting task. Aptumo, however, is the billing solution that rises to, and exceeds, that challenge.

Read more...

Could core systems be the key to improving water sector complaints management?

Since the Consumer Council for Water (CCW) and Ofwat published a joint report in November on complaints practices within the sector in England and Wales, there has been a real focus on complaints management...

Read more...

Videos

Aptumo water billing software - Supporting customers through financial hardship

When difficult decisions have to be made about household budgeting, Aptumo gives water utilities the tools they need to support customers who are struggling.

Watch the video

Aptumo water billing software - Supporting customers affected by family violence

Upheaval and uncertainty often follow in the wake of breaking away from a violent situation. Having found a new place to call home, the worry that something as simple as an administrative error could push any progress into reverse is something that a well-designed customer management system like Aptumo can help to alleviate.

Watch the video

Aptumo water billing software -
Consolidated billing

For most of us, receiving just one water bill is enough. As long as it’s accurate, easy to understand, and doesn’t contain any unexpected charges, we’re generally happy.

But what if your livelihood involves managing the upkeep of multiple properties?

Watch the video

Aptumo water billing software -
Information statements

The information statement is an essential part of the home-move process in Australia. If a water utility can make that process easier for their customer, that’s a big tick in the customer satisfaction ledger.

Watch the video

Aptumo water billing software -
Debt dashboard feature

Aptumo is the billing solution created by the water industry, for the water industry. We understand the debt management challenges that water utilities work with every day, so the Aptumo debt dashboard is designed to give you all of the information you need in one place.

Watch the video

Aptumo water billing software -
Event timeline feature

A short video demonstrating how Aptumo’s event timeline functionality can help your customer service teams offer a better customer experience and get it right first time.

Watch the video

Downloads

Affordability and the water sector |UK

UK households are in the grip of a perfect storm which is creating an unprecedented cost of living crisis. While the energy price cap and other initiatives have offered some relief, many of us are reassessing our spending habits to balance the books.

Learn more...

The secrets of better billing |UK

1,000 UK households share their views on water bills and water billing processes, read more about their views and opinions in our new research report.

Learn more...

Aptumo overview | UK

Download our overview document to see how Aptumo can support water companies to both digitise and improve service and reduce service costs.

Learn more...

Aptumo brochure

Get an insight into our global multi-utility SaaS billing software. Built on Salesforce, enabling billing and CRM on one platform and opening up a world of possibilities to extend without integration.

Learn more...

News

Aptumo to sponsor North America’s premier conference for customer service in the utilities sector, CS Week, for a second time

Aptumo is set to exhibit and be a gold sponsor at this year's CS Week. CS Week is widely regarded as North America's premier conference for customer service in the utilities sector, with over 2,000 utility professionals and industry partners expected to attend from around the globe.

Read more...

Aptumo joins forces with KloudGin to help water providers deliver outstanding customer service

Aptumo, the billing and CRM software created by Echo Managed Services, has announced a partnership with field service and asset management platform KloudGin. 

Read more...

Aptumo Australia: Major sponsor of VicWater Annual Conference, Melbourne Australia June 2022

In the wake of a global pandemic that resulted in severe restrictions to travel and introduced us all to social distancing, the theme of this year’s VicWater Annual Conference - “resilience and readiness” – was especially appropriate.

Read more...

North East Water chooses Aptumo to enhance its customer experience

The Victoria-based water utility has chosen Aptumo, the next-generation customer and billing solution, to support its team to deliver a high standard of customer service and increased billing efficiencies...

Read more...

A new billing system is making a splash in the Australian water sector

Aptumo, the cloud-based water customer billing solution powered by Echo Managed Services in the UK, is making positive in-roads into the Australian water sector...

Read more...

Aptumo expands into Australia following second contract win

Aptumo, the cloud-based water customer billing solution powered by Echo Managed Services, has launched its Australian business with the opening of a Melbourne office, following recent growth and further expansion opportunities in the country.

Read more...

Echo announces Aptumo on Salesforce AppExchange, the world's leading enterprise cloud marketplace

Echo’s customers can now benefit from a new era of water billing software...

Read more...

Aptumo awarded development excellence accolade

Aptumo, Echo's next-generation utility billing solution, has been awarded ‘Best Product Team’ by code review software for Salesforce experts, Clayton.

Read more...

Echo wins billing software contract with SES Water and SES Business Water

Echo Managed Services, the outsourced utilities market specialist, has won its first major UK contract for its proprietary new cloud-based software, Aptumo.

Read more...

Echo takes billing software global with first Australian water sector client

Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia.

Read more...

Coliban Water embraces new Aptumo billing software to benefit customers

One of Victoria’s larger regional urban water corporations Coliban Water, has successfully transitioned its billing and customer support software to Aptumo.

Read more...

Views

How water companies can help Gen Z bill payers navigate the cost-of-living crisis

While most people in the UK can relate to the financial pressures the cost-of-living crisis is causing, Gen Z is particularly feeling the strain.

Generally, younger people have a lower level of financial resilience as they are more likely to have lower paid, entry-level jobs and have less put aside in savings. Our recent research indicates that bill payers aged 16-25 years old are 84% more likely than the national average to have encountered affordability issues with water bills in the past year.

Read more...

What you might have missed at CS Week 2023: five trends from the North American utility industry’s biggest gathering

Over 2,000 utility professionals and industry partners from around the world gathered in Charlotte, North Carolina earlier this month for CS Week, North America’s premier conference for customer service in the utilities sector. The team from Aptumo, a next-generation, Salesforce-native, billing and CIS solution, attended the event as an exhibitor and gold sponsor.

Read more...

Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis

A report by Aptumo, next-generation water billing and CRM software powered by Echo Managed Services, found that at 59% Gen Z (16 to 25-year-olds) are 84% more likely than the national average (32%) to have faced affordability issues with their water bills in the past 12 months.

Read more...

10 ways to boost call center performance in 2023

The customer service landscape continues to evolve rapidly. Gone are the days of just phone calls and emails. Modern technology has opened up a bevy of new contact channel possibilities. Customer expectations are constantly resetting because continuous improvements are being made to the level of service being provided.

Read more...

Digitalized billing can improve customer experiences

The continued roll-out of digital capability across retail and service providers means that today’s consumers expect a user experience similar to online shopping or banking. Digitally connected customers want to be able to do things a certain way: easily, quickly, and from wherever they happen to be.

Read more...

Getting the customer experience right: choose tech that enables your customers and service agents

The phrase ‘the customer is king’ may not be as widely used as it used to be, but the sentiment behind it is stronger than ever. Delivering a quality product or service is no longer enough to guarantee business success; faultless customer service is essential. 

Read more...

Smart technology: the future of customer service in the water sector

More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be able to deliver a seamless service, with little or no inconvenience to them or their day-to-day activities.

Read more...

Aptumo: Simplifying billing in the water sector to improve customer satisfaction

Aptumo is a next generation billing and CRM solution built specifically for water utilities. When its creators, Echo Managed Services, used their decades of hands-on industry knowledge and experience to build a system bespoke to the water sector they had one goal in mind: to make life easier for you and your customers.

Read more...

Never underestimate the value of well managed customer data

The real value of customer data lies in how comprehensive it is which, in turn, depends on rigorous best practice and good housekeeping.

Read more...

Consolidated billing made easy for water utilities

For most of us, receiving just one water bill is enough. As long as it’s accurate, easy to understand, and doesn’t contain any unexpected charges, we’re generally happy. 

But what if your livelihood involves managing the upkeep of multiple properties...?

Read more...

Aptumo makes supporting customers through financial hardship simpler

Matt Bowd has recently joined the Aptumo team in Australia as General Manager and has extensive water utility experience, including billing. He is keen to connect water utilities with a proven billing system that can really help to make life easier for them and their customers.

Read more...

Aptumo and family violence: helping water utilities to protect their customer's safety

Family violence has become a major issue in Australia. While our community struggles to improve the situation it’s also a very personal issue that can be difficult for those affected by it to talk about.

Read more...

Aptumo makes life easier for Australian water utilities and their customers: Information statements

So, apart from ensuring accurate and on demand billing, what could Aptumo actually do for water utilities here in Australia?

Read more...

Aptumo: the billing solution that helps the water industry deliver exceptional customer service

As many water utilities strive to improve their customers’ experience, giving them more choice about how and when they interact with their utility can be a daunting task. Aptumo, however, is the billing solution that rises to, and exceeds, that challenge.

Read more...

Aptumo: the water billing solution with a global heritage

The Aptumo water billing solution may be a relatively new player in the Australian market, but it has a pedigree that some of the more familiar names on the scene would envy...

Read more...

Could core systems be the key to improving water sector complaints management?

Since the Consumer Council for Water (CCW) and Ofwat published a joint report in November on complaints practices within the sector in England and Wales, there has been a real focus on complaints management...

Read more...

Videos

Aptumo water billing software - Supporting customers through financial hardship

When difficult decisions have to be made about household budgeting, Aptumo gives water utilities the tools they need to support customers who are struggling.

Watch the video

Aptumo water billing software - Supporting customers affected by family violence

Upheaval and uncertainty often follow in the wake of breaking away from a violent situation. Having found a new place to call home, the worry that something as simple as an administrative error could push any progress into reverse is something that a well-designed customer management system like Aptumo can help to alleviate.

Watch the video

Aptumo water billing software -
Consolidated billing

For most of us, receiving just one water bill is enough. As long as it’s accurate, easy to understand, and doesn’t contain any unexpected charges, we’re generally happy.

But what if your livelihood involves managing the upkeep of multiple properties?

Watch the video

Aptumo water billing software -
Information statements

The information statement is an essential part of the home-move process in Australia. If a water utility can make that process easier for their customer, that’s a big tick in the customer satisfaction ledger.

Watch the video

Aptumo water billing software -
Debt dashboard feature

Aptumo is the billing solution created by the water industry, for the water industry. We understand the debt management challenges that water utilities work with every day, so the Aptumo debt dashboard is designed to give you all of the information you need in one place.

Watch the video

Aptumo water billing software -
Event timeline feature

A short video demonstrating how Aptumo’s event timeline functionality can help your customer service teams offer a better customer experience and get it right first time.

Watch the video

Downloads

The secrets of better billing |AU

1,000 Australian households share their views on water bills and water billing processes, read more about their views and opinions in our new research report.

Learn more...

Aptumo overview | AU

Download our overview document to see how Aptumo can support water companies to both digitise and improve service and reduce service costs.

Learn more...

Aptumo brochure

Get an insight into our global multi-utility SaaS billing software. Built on Salesforce, enabling billing and CRM on one platform and opening up a world of possibilities to extend without integration.

Learn more...

News

Aptumo to sponsor North America’s premier conference for customer service in the utilities sector, CS Week, for a second time

Aptumo is set to exhibit and be a gold sponsor at this year's CS Week. CS Week is widely regarded as North America's premier conference for customer service in the utilities sector, with over 2,000 utility professionals and industry partners expected to attend from around the globe.

Read more...

Aptumo joins forces with KloudGin to help water providers deliver outstanding customer service

Aptumo, the billing and CRM software created by Echo Managed Services, has announced a partnership with field service and asset management platform KloudGin. 

Read more...

Join the Aptumo team at CS Week

Aptumo, the next generation CIS built specifically for global water utilities, is proud to be sponsoring CS Week in Arizona, May 4-5 2022. CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world...

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Echo announces Aptumo on Salesforce AppExchange, the world's leading enterprise cloud marketplace

Echo’s customers can now benefit from a new era of water billing software...

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Aptumo awarded development excellence accolade

Aptumo, Echo's next-generation utility billing solution, has been awarded ‘Best Product Team’ by code review software for Salesforce experts, Clayton.

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Echo wins billing software contract with SES Water and SES Business Water

Echo Managed Services, the outsourced utilities market specialist, has won its first major UK contract for its proprietary new cloud-based software, Aptumo.

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Echo takes billing software global with first Australian water sector client

Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia.

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Coliban Water embraces new Aptumo billing software to benefit customers

One of Victoria’s larger regional urban water corporations Coliban Water, has successfully transitioned its billing and customer support software to Aptumo.

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Views

How water companies can help Gen Z bill payers navigate the cost-of-living crisis

While most people in the UK can relate to the financial pressures the cost-of-living crisis is causing, Gen Z is particularly feeling the strain.

Generally, younger people have a lower level of financial resilience as they are more likely to have lower paid, entry-level jobs and have less put aside in savings. Our recent research indicates that bill payers aged 16-25 years old are 84% more likely than the national average to have encountered affordability issues with water bills in the past year.

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What you might have missed at CS Week 2023: five trends from the North American utility industry’s biggest gathering

Over 2,000 utility professionals and industry partners from around the world gathered in Charlotte, North Carolina earlier this month for CS Week, North America’s premier conference for customer service in the utilities sector. The team from Aptumo, a next-generation, Salesforce-native, billing and CIS solution, attended the event as an exhibitor and gold sponsor.

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Why it’s important to choose technology partners/providers who really understand your business

"Digital transformation is emerging as a key focus for water executives in Australia," says Matt Bowd, General Manager at Aptumo Australia Pty Ltd, "but the savvy ones realise that it’s about more than just finding new ways to do the same things more efficiently."

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Gen Z most likely to struggle keeping up with water bills as a result of the cost-of-living crisis

A report by Aptumo, next-generation water billing and CRM software powered by Echo Managed Services, found that at 59% Gen Z (16 to 25-year-olds) are 84% more likely than the national average (32%) to have faced affordability issues with their water bills in the past 12 months.

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10 ways to boost call center performance in 2023

The customer service landscape continues to evolve rapidly. Gone are the days of just phone calls and emails. Modern technology has opened up a bevy of new contact channel possibilities. Customer expectations are constantly resetting because continuous improvements are being made to the level of service being provided.

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Digitalized billing can improve customer experiences

The continued roll-out of digital capability across retail and service providers means that today’s consumers expect a user experience similar to online shopping or banking. Digitally connected customers want to be able to do things a certain way: easily, quickly, and from wherever they happen to be.

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Getting the customer experience right: choose tech that enables your customers and service agents

The phrase ‘the customer is king’ may not be as widely used as it used to be, but the sentiment behind it is stronger than ever. Delivering a quality product or service is no longer enough to guarantee business success; faultless customer service is essential. 

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Smart technology: the future of customer service in the water sector

More than ever before, today’s customers have high expectations and water utilities’ customers are no different: their provider should be able to deliver a seamless service, with little or no inconvenience to them or their day-to-day activities.

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Aptumo: Simplifying billing in the water sector to improve customer satisfaction

Aptumo is a next generation billing and CRM solution built specifically for water utilities. When its creators, Echo Managed Services, used their decades of hands-on industry knowledge and experience to build a system bespoke to the water sector they had one goal in mind: to make life easier for you and your customers.

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Never underestimate the value of well managed customer data

The real value of customer data lies in how comprehensive it is which, in turn, depends on rigorous best practice and good housekeeping.

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Consolidated billing made easy for water utilities

For most of us, receiving just one water bill is enough. As long as it’s accurate, easy to understand, and doesn’t contain any unexpected charges, we’re generally happy. 

But what if your livelihood involves managing the upkeep of multiple properties...?

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Aptumo makes supporting customers through financial hardship simpler

Matt Bowd has recently joined the Aptumo team in Australia as General Manager and has extensive water utility experience, including billing. He is keen to connect water utilities with a proven billing system that can really help to make life easier for them and their customers.

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Aptumo: the billing solution that helps the water industry deliver exceptional customer service

As many water utilities strive to improve their customers’ experience, giving them more choice about how and when they interact with their utility can be a daunting task. Aptumo, however, is the billing solution that rises to, and exceeds, that challenge.

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Could core systems be the key to improving water sector complaints management?

Since the Consumer Council for Water (CCW) and Ofwat published a joint report in November on complaints practices within the sector in England and Wales, there has been a real focus on complaints management...

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Videos

Aptumo water billing software - Supporting customers through financial hardship

When difficult decisions have to be made about household budgeting, Aptumo gives water utilities the tools they need to support customers who are struggling.

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Aptumo water billing software - Supporting customers affected by family violence

Upheaval and uncertainty often follow in the wake of breaking away from a violent situation. Having found a new place to call home, the worry that something as simple as an administrative error could push any progress into reverse is something that a well-designed customer management system like Aptumo can help to alleviate.

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Aptumo water billing software -
Consolidated billing

For most of us, receiving just one water bill is enough. As long as it’s accurate, easy to understand, and doesn’t contain any unexpected charges, we’re generally happy.

But what if your livelihood involves managing the upkeep of multiple properties?

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Aptumo water billing software -
Information statements

The information statement is an essential part of the home-move process in Australia. If a water utility can make that process easier for their customer, that’s a big tick in the customer satisfaction ledger.

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Aptumo water billing software -
Debt dashboard feature

Aptumo is the billing solution created by the water industry, for the water industry. We understand the debt management challenges that water utilities work with every day, so the Aptumo debt dashboard is designed to give you all of the information you need in one place.

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Aptumo water billing software -
Event timeline feature

A short video demonstrating how Aptumo’s event timeline functionality can help your customer service teams offer a better customer experience and get it right first time.

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Downloads

Aptumo overview | USA

Download our overview document to see how Aptumo can support water companies to both digitise and improve service and reduce service costs.

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Aptumo brochure

Get an insight into our global multi-utility SaaS billing software. Built on Salesforce, enabling billing and CRM on one platform and opening up a world of possibilities to extend without integration.

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