Read our 'Secrets of Better Billing' report
1,000 UK households share their views on water bills and water billing processes.
1,000 UK households share their views on water bills and water billing processes.
Water utilities have made serious strides in fortifying operational infrastructure.
Supervisory control systems are hardened. Treatment plants are secured. Emergency playbooks are being refined.
But billing?
Too often, it’s the blind spot.
The American Water Works Association’s 2025 State of the Water Industry report ranks cybersecurity as the second highest priority for utilities - behind only drinking water supply protection. Over 72% of respondents call it ‘very’ to ‘critically’ important.
Yet 26% of small utilities report low to no ability to advance cybersecurity efforts—and that includes billing systems, customer portals and financial data pipelines.
This gap isn’t theoretical. It’s active risk.
Legacy billing platforms—often running on outdated infrastructure—don’t just struggle with flexibility. They introduce vulnerabilities: unpatched libraries, static authentication models and weak integrations.
They operate on trust assumptions no longer valid in today’s threat landscape.
Modern utilities need more than security policies.
They need platforms built from the ground up for today’s threat environment.
That’s where Aptumo leads.
As a cloud-native platform, Aptumo is designed for:
• Zero-trust architecture and continuous authentication
• Regular, seamless patching across all tenants
• Isolated environments that limit lateral movement
• Built-in auditability, encryption and anomaly detection
It’s not just secure—it’s security-forward.
Importantly, Aptumo removes the hidden risk of security stagnation.
Many traditional systems fall into the ‘if it’s not broken, don’t touch it’ category—remaining unchanged for years. But in cybersecurity, what isn’t maintained becomes a liability.
Aptumo’s composable design allows utilities to evolve system components without compromising the whole. It separates critical services, limits exposure and ensures the platform remains resilient as threats evolve.
Cyber resilience is no longer about stopping every intrusion - it’s about limiting blast radius, recovering quickly and knowing exactly where the edge is.
And that applies to billing too.
When customers receive fraudulent messages about overdue payments, or when personal data is leaked through a weak integration, it doesn’t matter how secure your plant is - trust has already been lost.
Trust is earned not only through clean water, but through secure systems.
Utilities that modernize their billing infrastructure signal to regulators, insurers and the public that they’re serious about whole-of-system resilience.
The water sector doesn’t just need smarter software.
It needs secure foundations - quietly resilient, endlessly adaptable and always one step ahead.
Because when infrastructure trust breaks, billing is often where the cracks first show.
