Aptumo is a next-generation, highly configurable billing and customer information system. It’s designed specifically for water utilities, built on the Salesforce cloud platform, and backed by decades of water sector customer service expertise, including debt management and collections.
Aptumo isn’t just the secure, agile, evergreen billing solution for the water sector, it’s also tailored to work seamlessly with regional or state standards and requirements wherever you are.
Create a range of tariffs to offer your customers a bundle tailored specifically to their needs.
Aptumo can be configured – in-house - to offer a wide range of tariffs. Auto allocation based on services, location, and usage makes manual calculation unnecessary so, even when switching tariffs, accurate billing becomes the norm, improving the customer experience while driving down the cost to serve.
Let the customer choose when and how often their meter is read, and when they’re billed.
Aptumo works on a flexible meter reading schedule. It accepts and automatically validates readings from multiple sources and applies those readings to the customer’s account in minutes. To help you with resource planning, bill production can be controlled to stabilise output.
Harness the power of customer data to take your engagement planning to the next level and drive-up customer satisfaction scores.
Aptumo puts the power of data in your hands so you can manage your customer’s needs proactively. Design account records to present the data your customer service agents need at their fingertips, while powerful, flexible reporting tools let you deep-dive into data to help you plan engagement campaigns for customers with similar needs or expectations.
Tailor every aspect of a customer’s payment plan to meet their individual needs.
Aptumo’s simple in-house configuration let’s you tailor payment plans to your customers’ individual needs. From how they choose to make a payment, to how often and when, you can create the plan that suits them. If their needs or financial circumstances change, Aptumo gives you the flexibility to adjust their plan to help them stay on course.
Manage consents and allowances for trade waste customers without manual processes or specialist knowledge.
Aptumo supports the monitoring and management of trade waste, automatically managing sewerage allowances and consents to ensure consistent, accurate billing. Its' out-of-the-box functionality calculates charges based on a business’ average biological and settled solids waste, making manual calculation a thing of the past.
Offer customers a self-service option to save them time.
Aptumo’s self-service portal lets customers complete basic transactions online without the help of a customer service agent. This saves them time and frees up agents to support customers with more complex enquiries or those who need the reassurance of person-to-person contact.
Build tailored debt recovery strategies quickly and easily to maximise results
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Minimise customer effort and empower your agents to deliver fast, efficient service
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Drive better insight through in-depth and customisable MI and reporting
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Link multiple properties to one account to make billing and payment easier for landlords and real estate agents.
Aptumo can coordinate meter reading, billing and payments across all properties linked to the same account, but still produce one bill showing all the details - including both metered and fixed costs – for each property in the format the customer prefers.
Aptumo and Echo Managed Services are part of South Staffordshire Plc (SSPlc) which is owned by Arjun and Mitsubishi. SSPlc is an integrated services group that operates two regulated water companies in the UK and offers a range of complementary services and products to global water utilities.
With more than 170 years of water sector experience, the Group offers water utilities market leading services and new, innovative solutions to help them achieve their goals and support their customer service ambitions.
