Aptumo can be configured – in-house - to offer a wide range of tariffs. Auto allocation based on services, location, and usage makes manual calculation unnecessary so, even when switching tariffs, accurate billing becomes the norm, improving the customer experience while driving down the cost to serve.

Aptumo works on a flexible meter reading schedule. It accepts and automatically validates readings from multiple sources and applies those readings to the customer’s account in minutes. To help you with resource planning, bill production can be controlled to stabilise output.

Aptumo’s simple in-house configuration let’s you tailor payment plans to your customers’ individual needs. From how they choose to make a payment, to how often and when, you can create the plan that suits them. If their needs or financial circumstances change, Aptumo gives you the flexibility to adjust their plan to help them stay on course.

Aptumo manages and monitors PSR data to help you service your most vulnerable customers efficiently. From proactively managing billing to flagging medical conditions or the presence of minors at a property, you will have an accurate picture of who needs more support and how you can provide it. 

Aptumo lets you help business customers in England get the water retail service that works best for them. Automated integration even reduces manual interactions needed to sign up and bill new customers for their water usage and wastewater services. 

Aptumo puts the power of data in your hands so you can manage your customer’s needs proactively. Design account records to present the data your customer service agents need at their fingertips, while powerful, flexible reporting tools let you deep-dive into data to help you plan engagement campaigns for customers with similar needs or expectations. 

Aptumo gives customers who are billed on rateable value the opportunity to compare costs based on usage. While their water meter is being fitted, their current billing regime can continue, giving them sight of actual use versus applied costs, enabling them to take steps to help control their spend if necessary.

Aptumo lets you design debt recovery journeys that balance your business needs with your customer’s financial circumstances. If a situation cannot be resolved by in-house processes, a simple download routes the case to the CCBC for action.

Aptumo’s C-MeX compliant reporting tools give you full visibility of customer complaints – from meters, to leaks or complaints – to help you take control, learn from experience, and drive service improvements. Cases can be routed to experienced handlers for fast and effective resolution, creating an auditable history to satisfy both customer and regulatory requirements. 

Aptumo can coordinate meter reading, billing and payments across all properties linked to the same account, but still produce one bill showing all the details - including both metered and fixed costs – for each property in the format the customer prefers.